Service desk

CRM Support - Service desk

Supporting over 50,000 users, our helpdesk has an impressive record of helping a wide mix of clients, some with only a few users while others have many thousands. All our staff are ITIL trained, delivering fast response times and excellent service to our customers (99% resolution rate over the last eight years).

While our helpdesk service routes are tailored to match the support agreement and whether your CRM is on-premise or hosted, our focus is to enable users to get back to work as quickly as possible.

We offer you a choice of service levels depending on your needs:

• Incident-based Support provides units of support that you utilise as necessary, providing the right mix of back-up with a tight budget control.
• Standard Support providing unlimited technical support as an annual contract, backed by analysis and reporting on trends.
• Enhanced Support combining unlimited technical support and regular reviews of your CRM solution creating a solid base for continued optimisation of your investment.