Your CRM project

Your CRM Project

We’ll help you to successfully deliver a solution that improves the performance of your business. As experts in contact and case management, we have a wide portfolio of business analysis and project management accreditations including ISEB, Prince2 and Microsoft Sure Step. Our team will assist you in building a robust business case that meets your specific objectives and goals, detailing everything from high level requirements to the expected return on investment.

Every business is different, so we tailor our Project Management to your needs and culture. Our four step methodology ensures that each project (agile, waterfall or iterative) is effectively managed in the best way for you. Exclusive to STL, it combines practical experience with our portfolio of accreditations and training, (including ISEB, Prince2 and of course, Microsoft Sure Step).

Throughout the design and management of the project, we’ll involve the most important people for its success: your system users. By designing an efficient system that users value, we significantly increase the likelihood of it being a success.

After deployment, our ongoing training and support ensure the continued success of your project. Having proven the business value, we can help you gain further value from your CRM application by identifying additional usages and savings from the application.

With STL as your CRM partner, you’ll have a CRM application that is:

• Strategically aligned to your business objectives
• Project managed appropriately for your business
• User-centric in design